We’re on the hunt for a super talented and ambitious Customer Account Specialist based in London, who will handle customer account management for various products of the company such as Crypto processing, Global Accounts, Exotic FX and other new products that may be released.
The Customer Account Specialist (CAS) is mainly responsible for client account management communications of any platform-related changes and acts as a bridge between operations and clients to resolve any day-to-day issues in BAU. CAS ensures that a process is put in place for any new deals or new clients that were handed over by the Customer Account Manager are supplied with all required information. CAS is also responsible for project-manage assignedportfolios of clients and nurture relationships by assisting in the preparation of relevant data for and joining service review meetings with the clients at an agreed interval to ensure that client
concerns are addressed and feedback are taken.